Archive for August 4th, 2008

Telephone Etiquette

Posted on August 4, 2008. Filed under: Business, Good Business, Marketing | Tags: Brock Henderson, Business, customer care, Customer Service, etiquette, telephone |

Recently I had a very bad telephone experience, and want to share it with you as a way of demonstrating the completely wrong way of answering the phone.
I was calling an organization I’m a member of because I couldn’t log in and check my information.  While I thought I had the correct log in ID [...]